Frequently Asked Questions
Everything you need to know about getting your best night's sleep.
How does the 100-night risk-free trial work?
We want you to love your mattress. You can try any Casper mattress in your home for 100 nights. If you are not completely satisfied, we will arrange for a free pickup and provide a full refund.
How is the mattress shipped and delivered?
Our mattresses are compressed and shipped in a compact, easy-to-handle box. Shipping is free within the contiguous United States and parts of Canada, typically arriving within 3-7 business days.
Do I need a special bed frame for a Casper mattress?
Our mattresses are designed to work on most firm, flat surfaces. This includes platform beds, slatted bases with slats no more than 4 inches apart, or a traditional box spring.
What is the warranty coverage on Casper products?
All Casper mattresses come with a 10-year limited warranty that covers manufacturing defects and structural issues, ensuring your investment is protected for a decade.
How long does it take for the mattress to expand?
Most Casper mattresses expand within minutes of being unboxed, but it may take up to 24-48 hours to fully reach its intended shape and firmness level.
What financing options do you offer?
We partner with Affirm to offer transparent monthly payment plans with 0% APR options for qualified customers, allowing you to pay over 3, 6, or 12 months.